FAQ
Our public “day play” admission rates are valid for one full day of play at Lil’ Monkeys. You can stay and play as long as your lil’ monkey(s) will last, or keep your wristbands on to return later in the day for more fun!
We do our best to keep our guests who have food allergies in a safe and clean environment. For this reason, we do not allow our guests to bring in outside food if they are not with a birthday party. Some exceptions do apply ie: baby food, single coffee, single bottled water. Feel free to leave the facility for snacks / meals and return later in the day for more fun at Lil’ Monkeys!
Lil’ Monkeys is one of six businesses located in our building. During the work week (Monday – Friday), employees and customers of these other businesses take up the majority of the parking spaces in the parking lot. Feel free to park along the fence at the back of the building at any time, if there are no free spaces in the front parking lot!
For health and safety reasons, we require all of our guests to wear socks on their feet at all times. Please notify us upon entry if you require special orthotics for medical reasons.
There is a fee for all children (up to age 18) who enter the facility, regardless of whether they will be using the equipment or not. We are unable to monitor which children are / are not playing at any given time.
We require all children to be accompanied and supervised by an adult (18yr+) at all times. Parents / caregivers are responsible for their child’s safe use of the equipment.
For health and safety reasons, we require all of our guests to wear socks on their feet at all times. Please notify us upon entry if you require special orthotics for medical reasons.
Our admission rates vary depending on the age of your child. Your child may now fall into a different age group than your last visit to Lil’ Monkeys.
Unfortunately, we are unable to accept coupons or passes that have expired.
The door at the rear of the facility is an emergency exit that is prohibited by law from being locked. We have a security camera directed at the door, which is viewed by our staff at all times. Please supervise your children at all times to ensure that they avoid this emergency exit.
Simply purchase a reloadable game card from the redemption counter and the concession counter.
We ask that you arrive no more than 10 minutes prior to your scheduled party time to ensure that your party room is ready. If you arrive earlier, you may be asked to wait at the front reception area until the room is ready. Please note that the front reception area can become quite congested, so we ask that you respect our arrival policy.
Parents frequently drop off their children for birthday parties, so they will not be included in the adult count for the party. For capacity reasons, we limit the number of free adults that are admitted into the facility with birthday parties. If this number is exceeded, a minimal fee will apply.
Adults are considered to be 18 years or older. All children who are under the age of 18 are considered “children” and have associated admission fees.
Pizza and pancakes provided by Lil’ Monkeys will arrive in your party room 30-40 min after the start time of your party. Your party host will go over this info with you at the start of your party. If you would like your pizza at a different time please ask your party host to confirm with our kitchen how much flexibility they have to deliver it to you.
Our party packages are designed with kids in mind. In many cases, there are very few adults in attendance for the party. We do provide a few adult chairs in every room as well. Adult guests are also welcome to enjoy any of our comfortable seating options outside of the party rooms as long as any food provided with the party stays in the party room. The kids tend to only use the room for a short period of time so the adults are welcome to sit at the picnic tables when they are not in use by the children.
Unfortunately, we no longer accept room requests.
We ask that you bring in all food yourself instead of having it delivered to the facility. Deliveries congest the front reception area during a period of time that can already be quite busy. Often, it will tie up one or more of our staff who have to track down various party parents to determine who the delivery is for.
We can have up to 5 birthday parties at any given time. We are also open to the public for “day play” during our scheduled party times.
Most of the private rentals we offer are for large, corporate groups due to the large capacity of our facility. Please contact us if you would like more information regarding a private rental.
Keep an eye out for special offers on deal-sites, such as Wagjag or Groupon for more great money saving deals!
At the moment we only have a few snack items that are gluten-free. However, we are currently looking into new gluten-free items to expand our Bistro menu.
We keep an up to date ingredient book at our Bistro with every ingredient for every item we serve. If you have questions please feel free to ask for it to ensure that what you are ordering is safe for anyone that may have an allergy.
All of our games and kiddie rides have been updated to accept Play Cards. Once you have purchased a Play Card from one of our point of sale terminals you just need to swipe your card in any of the card readers attached to the games and rides. Once the card has been swiped the play credits will be deducted from your total balance and if any tickets are won on the game these will be automatically added to the card as an accumulating balance. You can use these tickets later to redeem for great prizes at our redemption counter.
The credits needed to play the games or use the rides are only sold in predetermined values programmed into our software system. Our staff does not have the capability of selling credits in amounts other than what the software allows them. We can add cards together or split a larger purchase onto multiple cards if you wanted to take advantage of the bonus credits received with the larger credit purchases and split the credit value up over multiple kids.
No. Redemption prizes cannot be sold. Redemption prizes must be redeemed through the Play Card system.
At any time you can check your Play Card balance at the swipe station located directly under the playground. Just swipe your card and the reader will tell you how many credits you have left to play with and what your total ticket balance is.
Credits and tickets do not expire on the Play Card system. You can save your credits for a future visit and you can save up your tickets to go towards larger redemption prizes.
No. You can purchase a new card and combine them together on a future visit for your convenience if you bring them both in.
We do have group pricing that is applicable after the group reaches 20 guests. Please see the front desk or fill out a contact ticket on the website for further information. We do not offer family passes but we do offer a Frequent Player Pass which has a savings of 40% off regular admissions. Please contact the front desk or go to our online store for more info.
A bungee trampoline is similar to a regular trampoline but the participant is in a safety harness the entire time and the bungee ride is operated by a certified staff during the entire experience. This harness is attached to bungee cords which are attached to the ride and the operator can control every aspect of the rider’s experience. This guarantees complete safety at all times and takes all the risk out of what one would expect with a regular trampoline as you see in trampoline parks or backyard trampolines. This style of the ride also allows a jumper to soar higher than they would ever be able to on a regular trampoline due to the assistance of the bungee cords.
There is no minimum age restriction. The participant must be able to hold to the harness under their own power and be able to follow simple instructions from the operator. The maximum age we allow is 15. The minimum weight limit is 30 lbs and the maximum is 220 lbs.
For the safety of all of our guests using the attraction, we restrict any flips or tricks. Safety is our primary concern at all times.
We would love to allow adults to play on the bungee trampoline, however, we want to ensure that the children of our facility get priority on all rides and attractions and thus we have restricted access for the adults. Also, even though the children are fantastic at following the no flips or tricks rule, the adults have a hard time staying in line. Yup, you know who you are 😉
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