FAQ

FAQ

Is there an hourly rate for public “day play”?

Our public “day play” admission rates are valid for one full day of play at Lil’ Monkeys. You can stay and play as long as your lil’ monkey(s) will last, or keep your wristbands on to return later in the day for more fun!

Can we bring in outside food if we are not with a party?

We do our best to keep our guests who have food allergies in a safe and clean environment. For this reason, we do not allow our guests to bring in outside food if they are not with a birthday party. Some exceptions do apply ie: baby food, single coffee, single bottled water. Feel free to leave the facility for snacks / meals and return later in the day for more fun at Lil’ Monkeys!

Why is there no parking (during the week and on weekends)?

Lil’ Monkeys is one of six businesses located in our building. During the work week (Monday – Friday), employees and customers of these other businesses take up the majority of the parking spaces in the parking lot. Feel free to park along the fence at the back of the building at any time, if there are no free spaces in the front parking lot!

Why can’t we wear our indoor shoes, bare feet or slippers?

For health and safety reasons, we require all of our guests to wear socks on their feet at all times. Please notify us upon entry if you require special orthotics for medical reasons.

Do I have to pay for a child that “won’t be playing”?

There is a fee for all children (up to age 18) who enter the facility, regardless of whether they will be using the equipment or not. We are unable to monitor which children are / are not playing at any given time.

Can I drop off my children to play? Or leave them with a babysitter (under 18)?

We require all children to be accompanied and supervised by an adult (18yr+) at all times. Parents / caregivers are responsible for their child’s safe use of the equipment.

Why are strollers not allowed inside the facility (beyond the shoe/coat room)?

We do our best to ensure that our facility is kept at the highest level of cleanliness. Further, strollers congest the play area and pose a safety risk for children who are playing. For these reasons, we do not allow strollers inside the play area. For your convenience, we have allocated space for strollers to be parked just beyond the shoe room.

Why do I have to wear socks when I’m not using the equipment?

For health and safety reasons, we require all of our guests to wear socks on their feet at all times. Please notify us upon entry if you require special orthotics for medical reasons.

Why do I have to wait to be signed out?

When you leave Lil’ Monkeys, we match your child’s numbered or colour-coded wristband with yours to ensure that all children are leaving with the same parent or guardian that signed them in. We do this for your child’s safety and your peace of mind.

My child costs more than they did last time, did you raise your prices recently?

Our admission rates vary depending on the age of your child. Your child may now fall into a different age group than your last visit to Lil’ Monkeys.

My half price pass or other coupon expired, will you honour it past the expiration date?

Unfortunately, we are unable to accept coupons or passes that have expired.

Can a different adult bring my children back to play later in the day? What if they don’t have a matching wristband?

Yes! Notify us when you are leaving that you may be interested in returning later in the day. Please ensure that you and your child have your wristbands on. If a different parent / guardian is bringing the child back to play, we can give them a new wristband to match the child.

What is your maximum capacity?

We have a maximum capacity of 300 adults and children combined.

Why is there another door at the rear of the facility? Is it locked?

The door at the rear of the facility is an emergency exit that is prohibited by law from being locked. We have a security camera directed at the door, which is viewed by our staff at all times. Please supervise your children at all times to ensure that they avoid this emergency exit.

Can we use the party rooms to eat the food we purchased at your concession stand if there are no parties?

Yes! As long as there are no parties / room rentals, you are able to utilize this space to enjoy your snacks / meals that were purchased at our facility. Please ask one of our staff if you would like to use a party room.

What do I need to play the arcade games?

Simply purchase a reloadable game card from the redemption counter and the concession counter.

How early can I arrive for my party?

We ask that you arrive no more than 10-15 minutes prior to your scheduled party time to ensure that your party room is ready. If you arrive earlier, you may be asked to wait at the front reception area until the room is ready. Please note that the front reception area can become quite congested, so we ask that you respect our arrival policy.

Can we stay and play in the facility after we leave the party room?

If you wish to stay longer in the facility, we have a Stay and Play option of $2.99 per child which you may purchase.

Why is there a limit for adults attending a birthday party?

Parents frequently drop off their children for birthday parties, so they will not be included in the adult count for the party. For capacity reasons, we limit the number of free adults that are admitted into the facility with birthday parties. If this number is exceeded, a minimal fee will apply.

Why can’t a youth count as an adult for a party/day play?

Adults are considered to be 18 years or older. All children who are under the age of 18 are considered “children” and have associated admission fees.

When does the pizza come for parties? / Why wasn’t I asked when I want my pizza?

Pizza and pancakes provided by Lil’ Monkeys will arrive in your party room 30-40 min after the start time of your party. Your party host will go over this info with you at the start of your party. If you would like your pizza at a different time please ask your party host to confirm with our kitchen how much flexibility they have to deliver it to you.

Why is seating in the party rooms for the children not the adults?

Our party packages are designed with kids in mind. In many cases there are very few adults in attendance for the party. We do provide a few adult chairs in every room as well. The adult guest are also welcome to enjoy any of our comfortable seating options outside of the party rooms as long as any food provided with the party stays in the party room. The kids tend to only use the room for a short period of time so the adults are welcome to sit at the picnic tables when they are not in use by the children.

Can I request to be in a certain party room for my child’s party?

Room requests cannot be guaranteed. You are welcome to request any room you would like, as long as you are aware that it is solely a request. We will not know which room your party will be in, as we generally assign rooms the night before the party.

Why can’t I have food delivered to Lil’ Monkeys for my party?

We ask that you bring in all food yourself instead of having it delivered to the facility. Deliveries congest the front reception area during a period of time that can already be quite busy. Often, it will tie up one or more of our staff who have to track down various party parents to determine who the delivery is for.

Are you open to the public when I have my party? Do you have other parties taking place at the same time?

We can have up to 6  birthday parties at any given time. We are also open to the public for “day play” during our scheduled party times.

Do you offer private rentals for birthday parties?

Most of the private rentals we offer are for large, corporate groups due to the large capacity of our facility. We do now offer private parties on Monday and Wednesday evenings as well from 5pm – 8pm. Please contact us if you would like more information regarding a private rental.

Do you have any discounts available anywhere?

Keep an eye out for special offers on deal-sites, such as Wagjag or Groupon for more great money saving deals!

Do you have gluten-free snack options?

At the moment we only have a few snack items that are gluten-free. However, we are currently looking into new gluten-free items to expand our Bistro menu.

What should I do if my child has allergies?

We keep an up to date ingredient book at our Bistro with every ingredient for every item we serve. If you have questions please feel free to ask for it to ensure that what you are ordering is safe for anyone that may have an allergy.

How do the play cards work?

All of our games and kiddie rides have been updated to accept Play Cards. Once you have purchased a Play Card from one of our point of sale terminals you just need to swipe your card in any of the card readers attached to the games and rides. Once the card has been swiped the play credits will be deducted from your total balance and if any tickets are won on the game these will be automatically added to the card as an accumulating balance. You can use these tickets later to redeem for great prizes at our redemption counter.

Why can’t I just load 4 credits onto a card / Why is the minimum $5 if I only want to play 1 game?

The credits needed to play the games or use the rides are only sold in predetermined values programmed into our software system. Our staff does not have the capability of selling credits in amounts other than what the software allows them. We can add cards together or split a larger purchase onto multiple cards if you wanted to take advantage of the bonus credits received with the larger credit purchases and split the credit value up over multiple kids.

Can I buy the prizes at redemption without playing games?

No. Redemption prizes cannot be sold. Redemption prizes must be redeemed through the Play Card system.

How do I know what is left on my Play Card to use?

At any time you can check your Play Card balance at the swipe station located directly under the playground. Just swipe your card and the reader will tell you how many credits you have left to play with and what your total ticket balance is.

Do my tickets/credits expire?

Credits and tickets do not expire on the Play Card system. You can save your credits for a future visit and you can save up your tickets to go towards larger redemption prizes.

What if I forget my card at home, can you search up my card?

No. You can purchase a new card and combine them together on a future visit for your convenience if you bring them both in.

Do you have a group rate or family pass?

We do have group pricing that is applicable after the group reaches 20 guests. Please see the front desk or fill out a contact ticket on the website for further information. We do not offer family passes but we do offer a Frequent Player Pass which has a savings of 55% off regular admissions. Please contact the front desk or go to our online store for more info.

What is a bungee trampoline?

A bungee trampoline is similar to a regular trampoline but the participant is in a safety harness the entire time and the bungee ride is operated by a certified staff during the entire experience. This harness is attached to bungee cords which are attached to the ride and the operator can control every aspect of the rider’s experience. This guarantees complete safety at all times and takes all the risk out of what one would expect with a regular trampoline as you see in trampoline parks or backyard trampolines. This style of the ride also allows a jumper to soar higher than they would ever be able to on a regular trampoline due to the assistance of the bungee cords.

What is the age/weight limit for the trampoline bungee?

There is no minimum age restriction. The participant must be able to hold to the harness under their own power and be able to follow simple instructions from the operator. The maximum age we allow is 12. The minimum weight limit is 30 lbs and the maximum is 200 lbs.

Can I do tricks/flips on the bungee trampoline?

For the safety of all of our guests using the attraction, we restrict any flips or tricks. Safety is our primary concern at all times.

Why can’t adults use bungee trampoline?

We would love to allow adults to play on the bungee trampoline, however, we want to ensure that the children of our facility get priority on all rides and attractions and thus we have restricted access for the adults. Also, even though the children are fantastic at following the no flips or tricks rule, the adults have a hard time staying in line. Yup, you know who you are 😉

What is the Gyro?

The Gyro Extreme is a 2 person powered human gyrosphere amusement ride that lets the participants spin and roll around. Check out our video of the Gyro in action on the website.

What is the age/weight limit on the Gyro?

The maximum weight for the Gyro is 200 lbs and it has a minimum height restriction of 44 inches.

Why is Gyro only open on weekends?

Due to the height restriction for the Gyro, we do not get enough demand for it during the week since most of the guests that would be tall enough come on the weekends.

Can adults use the Gyro?

Yes, adults can use the Gyro as long as they meet all of the safety requirements required for participants.

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