FAQs Archive | Page 3 of 4

Q: Why can’t a youth count as an adult for a party/day play?

Adults are considered to be 18 years or older. All children who are under the age of 18 are considered “children” and have associated admission fees.

Q: Why is there a limit for adults attending a birthday party?

Parents frequently drop off their children for birthday parties, so they will not be included in the adult count for the party. For capacity reasons, we limit the number of free adults that are admitted into the facility with birthday parties. If this number is exceeded, a minimal fee will apply.

Q: How early can I arrive for my party?

We ask that you arrive no more than 10 minutes prior to your scheduled party time to ensure that your party room is ready. If you arrive earlier, you may be asked to wait at the front reception area until the room is ready. Please note that the front reception area can become quite congested, so we ask that you respect our arrival policy.

Q: What do I need to play the arcade games?

Simply purchase a reloadable game card from the redemption counter and the concession counter.

Q: Why is there another door at the rear of the facility? Is it locked?

The door at the rear of the facility is an emergency exit that is prohibited by law from being locked. We have a security camera directed at the door, which is viewed by our staff at all times. Please supervise your children at all times to ensure that they avoid this emergency exit.

Q: My half price pass or other coupon expired, will you honour it past the expiration date?

Unfortunately, we are unable to accept coupons or passes that have expired.

Q: My child costs more than they did last time, did you raise your prices recently?

Our admission rates vary depending on the age of your child. Your child may now fall into a different age group than your last visit to Lil’ Monkeys.

Q: Why do I have to wear socks when I’m not using the equipment?

For health and safety reasons, we require all of our guests to wear socks on their feet at all times. Please notify us upon entry if you require special orthotics for medical reasons.

Q: Can I drop off my children to play? Or leave them with a babysitter (under 18)?

We require all children to be accompanied and supervised by an adult (18yr+) at all times. Parents / caregivers are responsible for their child’s safe use of the equipment.

Q: Do I have to pay for a child that “won’t be playing”?

There is a fee for all children (up to age 18) who enter the facility, regardless of whether they will be using the equipment or not. We are unable to monitor which children are / are not playing at any given time.

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